Shipping & Return Policy

Shipping

General Information
The Wine House prices do not include shipping, handling, insurance, foreign duties or sales tax (where applicable). Our products are packed in UPS-approved shippers with protective Styrofoam inserts. Street addresses and phone numbers are required for all shipments. In the United States, an adult over the age of 21 must be present to sign for the shipment. We cannot deliver to Post Office boxes.

We will email you when we’ve received your order. We will update you when we’ve processed your order and again when it ships.

Important: We do not ship to the following states: Alabama, Arkansas, Delaware, Florida, Illinois, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Mississippi, Montana, Nevada, New Hampshire, New Jersey, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont and West Virginia.

Domestic Shipping
The Wine House ships primarily via Ground service using UPS or FedEx. Estimated delivery time is 3 to 10 business days depending upon the distance from our store in Los Angeles to the destination.

We offer Next Day and 2-Day Air options for most shipments (Alaska and Hawaii are 2-Day Air only). Our cut-off for same-day shipment is 11 a.m. PST. Orders received after 11 a.m. might not ship on the same day. Note that to avoid having wine sit in the carrier’s warehouse over the weekend, we normally don’t ship on Thursday/Friday for 2-Day or Friday for Next Day. If you want your order to go out on those days, please let us know in the Special Instructions box.

Shipping costs vary widely based on the number of bottles shipped, the distance from our store in Los Angeles to the destination, and the type of service selected. It is most economical to ship 6 or 12 bottles at a time. Prior to finalizing and submitting your order to us, you can adjust your order to see different shipping costs by varying the quantity of wine in the Shopping Cart or by selecting a different Shipping Method (Ground, 2-Day, Next Day) on the Check Out page.

A breakdown of our shipping and handling charges is available by request. Please contact us at [email protected] or (310) 479-3731 for further information.

Local Messenger Service
Packages to the general Los Angeles area can be delivered via messenger upon request. Please contact us at [email protected] or (310) 479-3731 for applicable rates. Beer and spirits may only be delivered to local addresses by messenger.

International Shipping
The Wine House ships international packages via FedEx. Please note that our shipping cost includes a protective shipping box, insurance and carrier charges to the destination. It does NOT include any taxes or duties that may be assessed by and payable to the local authorities at the destination or any additional fees that may be charged by FedEx for the administration of taxes and duties.

Returns

We allow products to be returned only if the product is defective. Returns of alcohol products are for store credit only. There is no cash, check or credit card refunds for alcohol under any circumstances.