Open Tue – Sun 11AM to 6PM | Mon 11 AM to 6 PM curbside pickup

Shipping Policy

Shipping (General + Domestic + Weather Hold)


General Information

The Wine House prices do not include shipping, handling, insurance, foreign duties or sales tax (where applicable). Our products are packed in UPS/FedEx-approved shippers with protective Styrofoam inserts. Street addresses and phone numbers are required for all shipments. In the United States, an adult over the age of 21 must be present to sign for the shipment. We cannot deliver to Post Office boxes.

We will email you when we’ve received your order. We will update you when we’ve processed your order and again when it ships.


Important: We do not ship to the following states: Alabama, Arkansas, Colorado, Connecticut, Delaware, Illinois, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, and West Virginia.


Domestic Shipping

The Wine House ships primarily via Ground service using UPS or FedEx.

  1. Estimated delivery time is 2 to 7 business days, depending on the destination
  2. West Coast deliveries (including California) typically arrive within 1 to 2 business days via Ground, with some extended areas taking up to 3 business days
  3. Delivery times increase with distance from Los Angeles


We also offer expedited shipping options:

  1. 2-Day, Next Day and Overnight service are available for most U.S. destinations
  2. Hawaii shipments are serviced via carrier air networks, even if a “Ground” option is displayed at checkout


Important Notes:

  1. Delivery timeframes are estimates only and not guaranteed
  2. Orders may be held to avoid weekend delays unless otherwise requested
  3. Carriers may experience delays due to weather, holidays, or high shipping volume


Weather Hold

Extreme temperatures can damage wine. You may:

  1. Choose expedited shipping (Next Day / 2-Day), or
  2. Select Weather Hold for storage in our temperature-controlled warehouse

Weather Holds are typically released seasonally, and you will be notified when your order ships.



Returns

  1. Returns are accepted only for defective products
  2. Must be requested within 30 days of purchase
  3. Proof of purchase is required


Additional conditions:

  1. Wines over 5 years old and final sale items are not eligible
  2. Alcohol returns are issued as store credit only
  3. Unclaimed orders may incur a 10% restocking fee