Is The Wine House open for business?

Yes! Our website is accepting orders 24/7. Between 11AM and 6PM daily, our store is open for walk-in traffic, our staff can help you over the phone, and if you let us know in advance when you will be at the store, you can pick up your orders curbside. Please give us at least two hours' notice for curbside pickup.

How can I reach The Wine House staff?

Phone: We can be reached by phone at 310.479.3731. Please note that our phones are only staffed between 11AM and 6PM, and there are times when we receive a large volume of calls with limited staff to answer. We appreciate your patience!

Email: We can also be reached at [email protected].

How does curbside pickup work?

Place your online order, select “curbside pickup” and the date you wish to pick up your order. You will receive several emails. The first will acknowledge receipt of your order, another will let you know that your order is ready for curbside pickup.

When your order is ready for curbside pickup, it will be at the front of the store. IMPORTANT! Due to space constraints, orders will only be held in the front of the store for curbside pickup for 3 days. After 3 days, they will be moved back to Will Call by the Customer Service Desk inside the store.

When picking up, pull up in front of the store. There is no need to call when you arrive at the store – just roll down your passenger window and let us know the name on the order. We will put your order in your vehicle. There is no need to step out of your vehicle.

What delivery options are currently available?

There are currently three options in place for delivery, depending on your distance from The Wine House store. If the store is temporarily closed, we are unable to ship orders.

Special Local Delivery – Within 10 miles of The Wine House, $15.00/case for orders of $250 or more, delivered the same or next day.

Local Messenger Service – Greater Los Angeles Area, rates vary, contact us for details.

Normal Carrier (FedEx / UPS) – Outside of Los Angeles, standard shipping rates and times apply.

IMPORTANT! Due to various factors, we CANNOT GUARANTEE delivery times.

Can I access my storage locker?

Access to wine storage lockers is during the hours of 11AM to 6PM. You do not need to make an appointment to visit your storage locker. Your wines are in a secure, temperature-controlled environment that is monitored 24/7.

What is happening with classes & events?

We offer fully in-person classes and events when it is safe to do so. We have worked with the WSET and Wine Scholar Guild to offer online and hybrid versions of their courses. We post our offerings on our website in the Classes & Events area.

What is “Special Local Delivery”?

Special Local Delivery is for deliveries within 10 miles from our store in West Los Angeles, offering $15.00/case (or portion thereof) for orders of $250 or more, delivered the same or next day.

How can I purchase a Wine House gift card?

You can purchase Wine House gift cards directly on our website. After we process the transaction, you will receive an email with the gift card number and PIN and a link to a printable page.

How can I purchase a physical Wine House gift card?

Please call or visit our store if you wish to have a physical Wine House gift card. We can arrange for gift cards to be mailed if you call or visit the store.

How do I redeem a Wine House gift card?

You can use a Wine House gift card on our website, in our store, or over the phone. In the store, our staff will scan the physical card as payment for your purchase. On the website, you will need your Wine House gift card number and PIN.

Please Note: Beer may only be picked up at our store or sent via local messenger!